PAIA Manual
What records Arcivo holds, and how to request access to them under PAIA.
This manual tells you what records Arcivo Information Management holds and how you can request access to them under the Promotion of Access to Information Act, 2000 (PAIA). We publish it because PAIA requires it, and because advising clients on access to information while being opaque ourselves would be a poor look.
1. About Arcivo
Arcivo Information Management (trading as Arcivo), registration 2026/385170/07. Based in Johannesburg, South Africa. Email: hello@arcivo.co.za.
2. Information Officer
Requests for access to records must be addressed to our Information Officer, Tareq Vazi, at hello@arcivo.co.za.
3. The Information Regulator
You may submit a complaint to the Information Regulator regarding a request for access to information. Information Regulator (South Africa), [REGULATOR ADDRESS — legal review], inforegulator.org.za.
4. Records held by Arcivo
Arcivo holds, among others: company and statutory records; client contracts and service records; records held on behalf of clients under records-management agreements; employee and payroll records; supplier and financial records; and marketing and website-enquiry records. Records held on behalf of clients remain the client's information and are subject to the relevant client agreement.
5. How to request access
Requests must be made on the prescribed form, which can be obtained from the Information Regulator's website. Submit the completed form to our Information Officer. We will respond within the timeframes set out in PAIA.
6. Fees
Prescribed PAIA fees may apply to requests for access to records. Details of the applicable request and access fees are available from our Information Officer on request.
7. Records available in terms of other legislation
Certain records are available through other statutory mechanisms, including the Companies Act and the Labour Relations Act. [LEGAL REVIEW: confirm and list as applicable.]
8. Updates
This manual is reviewed and updated as Arcivo's records and operations change. The "last updated" date above reflects the current version.